Shipping policy

Shipping Policy

Last updated: November 1, 2025

Thank you for shopping with X9 Scooters. We are committed to providing reliable delivery and a transparent shopping experience. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.

Once your order is processed, it will be prepared for shipment and handed off to one of our trusted shipping partners.

You’ll receive a separate email with tracking information once your order has shipped.

Shipping Timeframes

Delivery times vary depending on the product, destination, and carrier.

Estimated delivery times:

  • United States: 5–10 business days
  • International: 7–25 business days

These timeframes are estimates and may vary due to factors such as carrier delays, customs processing, weather conditions, or peak shipping periods.

Shipping Costs

We currently offer FREE SHIPPING on eligible orders such as E-Scooters and E-Bikes, unless otherwise stated on the product page.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please allow 24–72 hours for tracking updates to appear after shipment.

Some orders may arrive in separate packages depending on the items ordered.

Address Accuracy

Customers are responsible for ensuring that their shipping address is entered correctly at checkout.

X9 Scooters is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages marked as delivered by the carrier but not received

Additional shipping charges may apply for reshipment due to address errors.

Delayed or Lost Shipments

If your order has not arrived within 30 days of shipment, please contact us so we can assist in investigating the issue with the carrier.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos of the item and packaging

We will review the situation and determine an appropriate resolution, which may include a replacement, refund and/or working with the manufacturer on obtaining a replacement with proper documentation. 

Contact Information

For shipping-related inquiries, please contact us at:

📧 x9scooters@gmail.com
🌐 www.x9scooters.com